Refund Policy

All transactions completed through our platform are considered final sales. However, we understand that exceptional circumstances may arise, and we've established specific guidelines under which refunds may be considered.

1. SATISFACTION GUARANTEE PROGRAM

For qualifying purchases made directly through our website, you may be eligible for our satisfaction guarantee program. To qualify for consideration, you must satisfy each of the following criteria:

• Timely Communication: Submit your refund request by contacting our customer service team at support@profipdf.com or via our live chat support within 30 calendar days from your original purchase date and prior to subscription renewal.
• Service Malfunction: Document any service interruptions, software bugs, or technical malfunctions that prevented normal product usage. Include relevant evidence such as error screenshots, video recordings, or detailed error descriptions.

Our team will evaluate your submission within 5-7 business days and communicate our decision via email notification.

EXCLUSIONS AND LIMITATIONS

Meeting all satisfaction guarantee requirements is essential for refund eligibility. Please note that the following circumstances are explicitly excluded from our refund program:

• Subjective dissatisfaction (including but not limited to: product preferences, unmet personal expectations, feature limitations, or general dissatisfaction with service quality);
• Billing misunderstandings (such as: unexpected charges, lack of awareness regarding trial-to-subscription conversion, automatic renewal notifications, or general confusion about pricing structure).

2. STANDARD TRANSACTION POLICY

Transactions that do not qualify under our satisfaction guarantee program are considered final and non-reversible, except where consumer protection laws mandate otherwise.

European Union Consumer Rights

Customers residing within the European Union maintain statutory cancellation rights for a period of 30 calendar days following contract execution, exercisable without justification or additional charges.

To invoke cancellation rights, please notify us via email of your intent to terminate the agreement. While a standardized cancellation form is available upon request, its use is voluntary. Notification must be transmitted before the cancellation window expires.

Upon valid cancellation, we will process a complete refund of all received payments. Reimbursement will occur promptly, no later than 30 business days following cancellation notification receipt. Payment will be returned using your original payment method unless alternative arrangements are mutually agreed upon, with no additional fees imposed.

If you explicitly consented to immediate service activation during the cancellation period with acknowledgment of forfeited cancellation rights, refund eligibility varies. Non-defective digital content receives no refund, while digital services may qualify for prorated reimbursement. When applicable, we will provide documentation confirming your express consent and acknowledgment.

Last updated: January 2025